Terms and Conditions

A. GENERAL PROVISIONS

The purchase creates a valid order between the seller (Léčebné konopí s.r.o., Bělehradská 858/23, Vinohrady, 120 00 Prague 2, ID: 04263995, ahoj@cannapio.com) and the buyer.
The purchase takes place through remote means of communication such as the e-shop interface, email, chat or telephone.
These terms and conditions are publicly available and the buyer agrees to them before completing the purchase.
The seller reserves the right to cancel the order if there is a visible error, incomplete data for delivery, or there are doubts about the possible misuse of the sold goods.
Telephone communication between the buyer and the seller is charged according to the applicable prices of the operator of the relevant party.
Information about the purchase, as well as the personal data of the buyer, are protected according to the applicable GDPR laws and the seller does not transfer them to any third party and are kept exclusively for the seller's needs. The exception is the personal data necessary for delivering the goods (name, surname, address, e-mail, telephone number), which the seller provides to the carrier selected by the buyer or, where applicable, to an alternative carrier under the paragraph on change of carrier for international shipments.
By purchasing, the buyer confirms that he is over 18 years old.

B. PURCHASE OF GOODS

The prices for the goods are final, shown with VAT. Prices in EUR are converted according to the current CNB price list. The seller can grant the buyer a discount based on loyalty points in the competition or on the basis of a promotional offer. Promotional offers are valid while supplies last.
Each product shows its availability. The seller ships goods in stock usually within 24 hours, no later than within 2 working days (for advance payment, from the moment the payment is credited), and goods on order within the period stated for the product. If the goods cannot be shipped within this period, the seller will inform the buyer before it expires and offer the choice of waiting for the goods or cancelling the order with a refund of the full amount paid.
The buyer is obliged to take over the order based on the type of transport chosen. If the buyer fails to collect or refuses to accept the shipment without a legitimate reason and the shipment is returned to the seller, the buyer bears the direct costs of returning the shipment to the seller (the return postage charged by the carrier). A legitimate reason is in particular obvious damage to the shipment, delivery of goods other than those ordered, or the situation described in the paragraph on change of carrier. The seller will inform the buyer of the return of the shipment by e-mail. If the buyer withdraws from the contract, or if the seller withdraws from it after the buyer has failed to collect the shipment even within an additional period of at least 14 days, the seller will refund to the buyer the payments received, reduced by the documented direct costs of returning the shipment. If the buyer is a consumer, the seller will further reduce the refund by the difference between the price of the chosen delivery method and the price of the cheapest delivery method offered; the price of the cheapest delivery method offered is refunded to the consumer. If the buyer is a business (purchase stating a company identification number), the seller will further reduce the refund by the full price of delivery to the buyer. The seller is entitled to set off these amounts against the amount to be refunded. The seller will make the refund using the same payment method the buyer used (bank transfer, payment card or PayPal). For unpaid shipments (e.g. cash on delivery), the seller may demand payment of these costs.
The buyer has the obligation to notify the seller of problems during delivery by the carrier (eg: the order is sent but did not arrive at the required time, the packaging is damaged, the customer did not take delivery of the goods, etc.).
The shipping price is listed on the Shipping page according to the carrier's current prices. The cost of postage varies according to the total weight of the order. Shipping prices are shown including VAT.

Change of carrier for international shipments: If a shipment abroad cannot be sent with the carrier selected by the buyer in the order (e.g. the carrier temporarily does not deliver to the given country, address or pick-up point, or does not accept the shipment), the seller may send it with another carrier offering a comparable quality of service – a comparable delivery time, shipment tracking and delivery to the address or to a pick-up point within a reasonable distance of the place selected by the buyer. This does not increase the shipping price for the buyer. The seller will inform the buyer of the change of carrier by e-mail no later than when the shipment is dispatched, stating the new carrier and the tracking link. If the buyer refuses the shipment because the alternative delivery method does not suit him, he does not bear the costs under the paragraph on non-acceptance of the shipment.

C. WITHDRAWAL FROM AGREEMENT

The buyer has the right to withdraw free of charge from the purchase within 14 days of receiving (acquiring) the goods. The goods must be undamaged and sent back to the store's contact address no later than the 14th day after the buyer took over the goods.

To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which forms an appendix to the terms and conditions. Withdrawal from the purchase contract can be sent by the buyer to, among other things, the address of the seller's place of business: Masarykova 202, Luhačovice, 76326, Czech republic. Or to the seller's e-mail address hello@cannapio.com.
At the same time as sending the goods, the customer notifies the seller of the return of the goods with data to identify the order, namely name, address, email or telephone, payment contact and order number (invoice or electronic order confirmation).
If the seller requests it, the customer will also provide proof of payment and proof of shipment.
The seller refunds the payment, including shipping costs, no later than 14 days after the withdrawal, but not before the goods have been returned or the buyer proves that they were sent back. The money is always refunded using the same payment method that was used to pay for the order: bank transfers back to the account the payment came from, and cash on delivery to a bank account provided by the buyer. Another method is used only with the buyer's consent and only if it causes the buyer no additional costs. The refunded amount for shipping corresponds to the cheapest shipping offered in the e-shop.
Cancelling an order before dispatch. The buyer may cancel the order at any time until it is shipped, by e-mail to hello@cannapio.com stating the order number, or through the other contacts given in these terms. The seller will confirm the cancellation by e-mail and refund the amount paid within 3 working days of the cancellation, using the same method the buyer used to pay. Once the order has been shipped, the provisions on withdrawal from the contract apply.
Withdrawal from the purchase is not possible if: a) the seller incurred damage b) modified the goods specially according to the wishes of the buyer c) the goods were removed from the hygienic packaging.

D. CLAIMS OF GOODS

If the goods are defective, visibly damaged or have hidden defects, the buyer has the right to claim within 2 years.
Complaints cannot be applied to goods caused by wear and tear, self-damage, perishable goods and goods removed from hygienic packaging.The claimed goods are sent to the seller's contact address.
At the same time as sending the goods, the customer notifies the seller of the complaint, by email to ahoj@cannapio.com or by phone. The buyer attaches to the goods a description of the defect and information to identify the order such as name, address, e-mail or telephone number, order number. The buyer will be notified of the claim within a week of delivery.
If the seller requests it, the buyer will also provide proof of sending the goods back.
The amount for the claim is paid back within a maximum period of 30 days from the shipment of the goods.
Before contacting your bank. If anything is wrong with your order (delay, non-delivery, defective goods, or you want your money back), we recommend contacting the seller first at hello@cannapio.com. The seller will handle the request within 3 working days. A payment dispute with a bank usually takes several weeks, and in most cases the bank requires the buyer to contact the seller first anyway. This recommendation does not affect the buyer's rights towards their bank or payment service provider, or the buyer's rights arising from withdrawal from the contract and from defective performance.

Complaints and out-of-court dispute resolution

Consumer complaints are handled by the seller at ahoj@cannapio.com; the seller sends information on how the complaint was resolved to the buyer's e-mail address.
The Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, Czech Republic, e-mail adr@coi.cz, website https://adr.coi.cz (more at www.coi.cz), is competent for the out-of-court resolution of consumer disputes arising from the purchase contract. Consumers residing in another EU Member State may also contact the European Consumer Centre in their country (ECC-Net, https://commission.europa.eu/topics/consumers/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en; for the Czech Republic https://www.evropskyspotrebitel.cz).

E. LEGALITY

CBD and hemp products on the Cannapio e-shop meet the legislative requirements of the Czech Republic. The content of the cannabinoid THC does not exceed the legal limit of 1%.
The description of the effects of CBD and cannabis on the human body in the texts is fully in accordance with the law, as it refers exclusively to medicinal cannabis of Cannabis Sativa varieties, which has been legal in the Czech Republic since April 1, 2013.
The buyer is aware of the legislation and laws on cannabis in the Czech Republic, he is familiar with them, and with his purchase he undertakes to respect and comply with them.

The contract is concluded between the purchase parties (buyer and seller) on the day of purchase.

These terms and conditions take effect on 14 October 2026 and apply to orders placed from that date. Orders placed earlier are governed by the terms and conditions in force on the date of the order. The provision on uncollected shipments in the version effective from 20 October 2026 applies to orders placed from 20 October 2026; orders placed from 14 October 2026 to 19 October 2026 are governed by the previous version of this provision, under which the price of standard delivery is refunded.

Attachment:

Form for withdrawing from the purchase contract.